Refund policy
At Sayos Home, we are committed to delivering high-quality products for your little ones. Due to the hygiene-sensitive nature of baby padded underwear, our return and refund policy is structured to ensure safety and fairness.
🧾 Returns & Exchanges
We do not accept returns or exchanges for products once delivered, as these are intimate wear items.
We strongly recommend checking the size chart, product description, and design selection before placing your order.
🔁 Replacement Policy (Eligible Cases Only)
We offer free replacement only under the following conditions:
- Product received is damaged or defective
- Product received is incorrect (wrong size/design/item)
How to request:
- Contact us within 48 hours of delivery
- Share clear photos and an unboxing video as proof
- Requests without proper proof may not be accepted
Once approved, we will arrange a replacement at no extra cost.
💸 Refund Policy
Refunds will be processed only if:
- Replacement is not available, or
- The issue is verified and cannot be resolved
Refund Details:
- Processed within 5–7 business days
- Credited to the original payment method
🚫 Non-Eligible Scenarios
We will not accept refund/replacement requests if:
- Product has been used, washed, or altered
- Request is raised after 48 hours of delivery
- Size/fit issues (please refer to size chart before ordering)
- Minor color variation due to lighting/screen differences
📦 Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
📞 Contact Information
For support, please reach out:
Brand: Sayos Home
WhatsApp: +91-7598783837
Email: support@sayos.in
❤️ Our Commitment
We maintain strict hygiene standards to ensure every product reaches you in perfect condition. Thank you for understanding and supporting Sayos Home.